Can I use any kind of litter box?
You can use any standard size litter box (15.8in wide x 21.7in deep), which is about the same size as the Catlog Board. Simply use the one that your cat is already using.
Can cats of the same weight be identified?
Catlog Board has a system in which AI learns and determines the habits of individual cats based on their weight and behavior patterns when using the litter box. When Catlog Board is used with cats of the same weight, identification becomes more difficult, and sometimes they may be misrecognized.
Catlog Board gradually learns the individual characteristics of each cat as we receive feedback from their parents. We would appreciate your cooperation in improving the accuracy by providing feedback when you are asked to in the app or if there are incorrect records.
How many cats can be identified with one Catlog Board?
There is no limit to the number of cats that can be identified on a single Catlog Board. However, if the number of cats without a Catlog Pendant increases, identification becomes more difficult, and we may not be able to correctly identify cats.
Can I use the product without a wireless network?
A 2.4GHz wireless network environment is required in order to transmit cat data acquired by the Catlog Board to the server so that it can be viewed by the parent in the app.
*Wi-Fi6 and WPA3 are not supported.
**If faster speed settings or advanced security settings are enabled, some routers may not be able to use this service.
How long will the batteries last?
You can use it continuously for about 6 months with 6 standard AA alkaline batteries.
* Replacement time will vary depending on litter box usage, frequency of cleaning, and connection environment. **Nickel-metal hydride (NiMH) batteries have a different battery capacity and voltage rating from alkaline batteries, so battery life may be shorter.
We recommend deep cleaning the cat's litter box about once a month. You can replace the Catlog Board's batteries at the same time you clean.
Is it waterproof and dustproof?
If liquid or litter is spilled on the surface there is a minimum water and dust resistance, but it is not completely waterproof and dustproof. You can simply wipe the surface of Catlog Board with a damp cloth to keep it clean. Please be careful not to immerse the entire board in water or place it on top of litter.
Has PSE and technical conformity been obtained?
The product is not subject to PSE, but has obtained the Technical Conformity Certification.
Is there a warranty period?
The product is covered by a one-year warranty from shipment. However, the warranty does not cover intentional damage, etc. by the purchaser.
In some cases, we may ask for your cooperation in conducting a detailed investigation in the case of a malfunction to determine if the product was affected by an initial defect.
Is there any warranty for not getting accurate data?
In case of an inability to collect data due to an obvious fault of our company, such as an initial defect of the product, it will be covered by the warranty as a case of malfunction. In some cases we may ask for your cooperation in investigating the details of your usage environment, etc., depending on the situation.
*Catlog is a system that makes identification through learning the behavioral characteristics of individual cats. As cats are fascinating creatures full of individuality, it is impossible to identify all the behaviors with complete accuracy. We appreciate your understanding.
For more questions and instructions
|Wireless Communication||Wireless LAN 802.11 b/g/n (2.4GHz) BLE (Bluetooth Low Energy) *For detailed network environment information, please click here|
|Weight||Approx. 8.3lb (excluding batteries)|
|Power Source||Replaceable battery|
|Battery Type||6 AA alkaline batteries *Nickel-metal hydride (NiMH) batteries have a different capacity and voltage rating from alkaline batteries, so their battery life may be shorter.|
|Approximate Battery Replacement Time||Approx. 6 months *Replacement time varies depending on litter box usage, frequency of cleaning, and network environment.|